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We want to make sure that you are satisfied with your Orangedwarf product. From first visit to order delivery, we want you to be completely satisfied with your experience. If you are not 100% satisfied with your purchase for any reason, simply return it within 30 days of purchase for a full refund.


If you purchased your product directly on our website and have obtained a RA# from our customer service department, please follow the steps outlined below regarding sending your returned unit back to Orangedwarf.com. 
To avoid conflicts and delays and to streamline the required arrangements it is highly recommended to get a RETURN AUTHORIZATION NUMBER (RA#), which can be obtained from our customer service staff and is strongly advised for ALL returns. Merchandise must be returned within 14 days of the issuance of the Return Authorization # at which time the Return Authorization # expires. Return Authorization #'s are non-renewable.
Return shipping charges are the sole responsibility of the customer. Orangedwarf.com reserves the right to return any merchandise without a valid RA# to the customer.
When sealed, the returned merchandise must be in the original packaging with the UPC or bar code intact, and all components, manuals and registration card(s) included. Products using accessories such as media, batteries, film, etc. must be returned with the factory-sealed accessory. Product that is returned incomplete, or damaged, -- if accepted -- will require a deduction. This deduction is final.

If you have merchandise that is malfunctioning, seems to be defective or you are experiencing any issues with the use of your product, we will do our best to help you obtain technical support from the manufacturer or make arrangements to repair the product. In many cases, the manufacturer can diagnose and resolve concerns over the phone.
For more information, please call us at +31-878751025 or via email sales@orangedwarf.com  to allow us to assist you with these manufacturers, or you may call them directly.  Please have the following information readily available before contacting the manufacturer or Orangedwarf.com: date of purchase, Model and serial number of the defective product. 
If we are unable to resolve the issue with your product to your satisfaction we will replace your original purchase assuming you satisfy the following conditions:

  1. Your Orangedwarf.com product failed under normal use within the warranty period.
  2. You are the original purchaser and must supply proof of purchase.

All products carry we ship are covered by a manufacturer's warranty, unless otherwise noted.


To return a product, please follow the steps outlined below.

  1. Obtain a Return Authorization Number (RA#) within 30 days of the original ship date by calling +31.878751025 or email sales@orangedwarf.com
  2. Please provide the following information when requesting a Return Authorization #: Original order number (located on packing slip), name of product being returned, reason for return, your name, daytime telephone number and e-mail address.
  3. Verify that all merchandise is in the original packaging with the UPC or bar code intact, and that all components, manuals, cables, and accessories are included.
  4. For your protection, use a "traceable" shipping method such as UPS/DHL.
  5. Please use the merchandise-return label, located on the back of your packing slip or address the package to:
    Tgroup RETURNS
    PO Box 93
    5700AB Helmond
    unless otherwise agreed upon.
  6. Return the merchandise within 14 days of issuance of the RA#. Print the Return Authorization # clearly on the outside of the package. PACKAGES WITHOUT A Return Authorization # WILL BE RETURNED TO THE SENDER.


Credit will be issued after Orangedwarf.com receives, inspects, and processes your return; however, your credit card company determines when the issued credit will be reflected in your statement.


In order to receive a replacement for returned merchandise, you must place a new order. Orangedwarf.com must receive payment for all merchandise prior to shipping any replacements. We will ship your replacement in the same manner as your original order.

In case you have any questions, please call our Helpdesk or email sales@orangedwarf.com.

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